You’re a small business owner who provides a service; maybe you’re a contractor, landscaper or own a bakery. You have built a strong reputation in your community by word of mouth and quality work. It doesn’t matter what type of small business you own, you can still become a victim of a scathing negative review from a customer. Bad reviews, whether true or not, can hurt your reputation and damage your bottom line. If they are false, and damage your business, you can sue them for libel, among other things. But the decision to sue even a former customer should not be made lightly.